Why is my SimpliSafe base station not charging?

If you are having issues charging your SimpliSafe Base Station’s batteries, below are a few possible causes: You may be using the wrong type of batteries. SimpliSafe Base Stations use Nickel Metal Hydride (NiMH) rechargeable batteries, hence why the base stations can be recharged. If you use the wrong batteries, your base station might not charge.

Do I need to replace my base station batteries?

Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices. You will likely never need to replace your Base Station's batteries as they are rechargeable and meant to last. However, if you need to replace your Base Station batteries for any reason, please call us to receive replacement batteries.

Why is my SimpliSafe base station not chiming?

If a reboot doesn’t fix the issue, contact SimpliSafe Support. If your base station doesn’t chime when it’s supposed to, a simple reboot should solve the problem. To reboot your SimpliSafe base station, unplug it from the electric outlet and open the battery covers.

Why is my base station not charging?

Your base station cable is damaged. A less likely but still possible reason is that the base station’s charging cable is damaged. Check for any breakage, cuts, or burns in the cable. If your cable looks damaged, this may be the reason the batteries aren’t charging. The batteries are bad.

Why does my base station keep announcing 'alarm off'?

If your base station keeps announcing “Alarm Off”, check to ensure your Key Fob isn’t being pressed (if you have one). Your SimpliSafe Key Fob can arm/disarm your alarm system with the press of a button. If the Key Fob is pressed (knowingly or unknowingly), this could cause an “Alarm Off” announcement.

Why is my SimpliSafe base station not talking?

To turn off the base station light on the Keypad, If your SimpliSafe base station isn’t talking, chances are its voice prompts aren’t turned off. You can turn them off on both the Keypad and the mobile App. To check whether or not your base station’s voice prompts have been turned off, follow the steps below; With the mobile App,